Shipping Policy
Thank you for shopping with Shenzhen Guangyi Trading Co., Ltd. We are committed to providing reliable and efficient shipping services to our customers worldwide. Please read the following shipping policy carefully before placing your order.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods & Delivery Time
We offer international shipping to most countries. Delivery time varies depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Europe | 10–20 business days |
| Canada, Australia | 10–20 business days |
| Asia | 7–15 business days |
| Other Countries | 15–30 business days |
Note: These are estimated delivery times. Actual delivery may be affected by customs, weather, local postal delays, or holidays.
3. Shipping Costs
- Shipping costs are calculated at checkout based on destination and order weight/size.
- Some promotions or items may include free shipping.
4. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package through the shipping carrier’s website.
5. Customs, Duties & Taxes
- International orders may be subject to import duties, customs fees, and taxes, which are not included in the item price or shipping cost.
- These charges are the buyer’s responsibility and vary by country.
- We are not responsible for any delays caused by customs clearance.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal to accept, we will contact you. Reshipping may incur additional shipping fees.
7. Lost or Delayed Shipments
If your package is delayed or lost, please:
- Check the tracking information provided
- Contact your local postal service
- If unresolved, email us at serive@guangyitrade.shop for assistance
8. Contact Us
If you have any questions about shipping or your order status, please feel free to contact us:
Shenzhen Guangyi Trading Co., Ltd.
Room 104-52, Building 1, Alibaba Global AliExpress (Changshu) Cross-border E-commerce Industrial Park
No. 9 Yanjing Road, Mocheng Street, Changshu City, Suzhou, Jiangsu Province, China
Phone: +86 18395752204
Email: serive@guangyitrade.shop